Information Technology Infrastructure Library (ITIL) Training

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Information Technology Infrastructure Library (ITIL) Training

About This Course

ITIL training and certification prepares an individual for efficient IT service management and agility towards business needs. This coveted course is the brainchild of the Central Computers and Telecommunications agency (CCTA) of the British government. It is a professional certification that is recognized by thousands of companies and MNCs across the globe. The CCTA collaborated with the Office of Government Commerce (OGC) to develop a set of practices that will enhance the IT infrastructure of businesses of public as well as private sector organizations. Over time, ITIL certification was granted an ISO/IEC 20000 service management standard.

For the last seven years, ITIL has been under Axelos. It holds the license to the ITIL framework and provides it to businesses. Post-2013 (when Axelos began supervising ITIL), this certification has seen tremendous growth in terms of industrial value. ITIL v3 was launched in 2011, and ITIL v4 came into the limelight in early 2019. Moreover, recent modifications in the ITIL focus a lot on DevOps and agile frameworks for IT service management.

Who Should Attend This Course

Every professional who wants to boost his/her skills to use it for IT services and strategic management for business needs must enroll in ITIL training. Besides, even if you’re not related to IT, you can take up ITIL training to introduce cost-effective practices in the organization. Completing this course will boost the career prospects for an IT service manager, DBA, quality analyst, operation managers, service engineers, and support.

Why This Course

ITIL certification will reduce the overall costs of your organization and streamline all the processes. Since this course is focused on IT service management, professionals can broaden the career field by becoming familiar with operations, process continuity, and transition. Furthermore, ITIL certified professionals can introduce a more consumer-friendly methodology, directly affecting the organization’s growth in the long run.

ITIL training and certification make the students skilled enough to optimize service delivery and business centralization to control the organization’s operational costs. Apart from an organization’s perspective, this course will put you way ahead of your professional counterparts due to its demand amongst recruiters. Having an ITIL certification under your belt will act as a cherry on your CV.

Course Objectives

ITIL course is strategically drafted in such a way that it meets the following objectives:

  • ITIL will minimize the chances of mismanagement and help in developing proper tactics to deal with unforeseen disruption.
  • One of the highly sought after objectives of ITIL training is to push an organization towards growth and make the IT infrastructure open to scalability.
  • ITIL is aimed to streamline the internal processes, strengthen communication, and leverage its cost-effective methods for organizational growth.

Another primary objective of ITIL certification is to build a customer-friendly environment to enhance customer relations.

Course Prerequisites

The ‘ITIL Foundation’ requires no previous knowledge, which makes it open for the professionals trying to get their hands wet in ITSM. However, to complete ITIL Intermediate, one must be certified in ITIL Foundation. Besides, ITIL MALC and ITIL Expert require a professional to hold a minimum of 17 credits.

Course Benefits

There are a plethora of benefits associated with ITIL training and certification. Given below are the benefits of enrolling in this course.

  • It prepares professionals to deal with service disruptions and failure management.
  • Complete resource utilization automatically makes an individual’s approach more cost-effective.
  • It enhances the delivery of services and consumer satisfaction.
  • It makes the environment more flexible, scalable, and adaptive to changes in the business.
  • Streamlined IT service and business operations add an extra layer of protection from external fluctuations.



ITIL Foundation , gives a general overview of what to expect in the upcoming ITIL Foundation series. It covers topics like who is the intended audience, what the scope of the series will cover, and what are some specific topics that will be addressed.

Introduction to ITIL Foundation

This section gives the information of the wonderful world of ITIL Foundation. It gives an overview of the topics discussed in the ITIL framework, define ITIL as an entity, and start the discussion of the ITIL Service Lifecycle. It also introduces the first of many key concepts and definitions used by ITIL Foundation, the Process Model, RACI, Process Owner, Manager, Practitioner, and Service Owner.

Service Strategy

This section describes the first of the 5 stages of the Service Lifecycle known as Service Strategy. It discusses the definition, purpose, objectives, and scope as well as key concepts/definitions and processes.

Service Design

This section discusses Service Design, the second of five Service Lifecycle stages. It describes the objectives and scope of the Service Design stage and takes a close look at 2 of the 8 Service Design processes, Design Coordination and Service Level Management. It also covers processes which includes Supplier Management, service Catalog Management, Capacity Management, Availability Management, IT Service Continuity Management, and Information Security Management.

Service Transition

This section discusses Service Transition, the third of five Service Lifecycle stages. It defines the purpose, scope, and objectives associated with the Service Transition stage and dive into the specific processes which include Transition, Planning, and Support, Service Assets, and Configuration Management. It also covers Change Management, Release and Deployment Management, and Knowledge Management.

Service Operation

This section discusses Service Operation, the fourth of five Service Lifecycle stages. It covers the purpose, objectives, and scope, business value, as well as key concepts/definitions like Events, Alerts, and Incidents. It also discusses the 4 functions; Service Desk, Technical Management, Application Management, and IT Operations Management.

Continual Service Improvement

This section discusses Service Improvement, the fifth of five Service Lifecycle stages. It covers the purpose, objectives, scope, key concepts like Critical Success Factors, Key Performance Indicators, Baselines, Metrics and the 7 step improvement process.

Exam Prep Sample Paper C

This section reviews the Sample Paper C to help the ITIL Foundations candidates with some Exam Preparation.

Exam Prep Example Paper D

This section reviews the Sample Paper D to help the ITIL Foundations candidates with some Exam Preparation.

Schedule & Fees

Online Instructor Led Information Technology Infrastructure Library (ITIL) Training Certification Training

Please contact us for more information on course fees and upcoming batch schedule.

Course Price


Course FAQ

Do I need to be an IT expert to enroll in ITIL certification?

No, even if you don’t have an IT background, you can easily get started with ITIL Foundation. Furthermore, you can elevate your expertise by undertaking further modules.

What if I can’t be physically present for the ITIL exam?

You can study for ITIL certification remotely by yourself as well as in a training institute. The exam can be attempted online as well as onsite by the eligible students.

Is ITIL very hard?

Contrary to popular belief, ITIL training is student-friendly. You can easily get certified by dedicating a small amount of time to studying if you’re consistent. Many individuals easily pass the exam in the very first attempt.

What is the industrial demand for the ITIL certificate?

According to the Global Knowledge 2019 report, ITIL is the 7th most in-demand certification in the IT industry. It is a highly coveted certification which can act as a catalyst for your career.

How to pass the ITIL exam?

To pass the ITIL exam with flying colors, you can join a training institute. Taking the help of professionals will certainly help an individual in cracking the exam without wasting unnecessary time in sorting the study materials and exam pattern.





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