ITIL Intermediate – Operational Support and Analysis (OSA)
About This Course
The ITIL Intermediate OSA or Operational Support and Analysis certification course will help you establish your skills and expertise to apply support analysis and resolution in ITIL service management lifecycle, mainly for request fulfillment, incident management and event management. The ITIL Intermediate Operational Support and Analysis (OSA) certification course is one of the core modules in ITIL Intermediate Capability Stream, which is a pathway to ITIL Expert certificate in IT Service Management whilst preparing the candidate for ITIL OSA exam.
The ITIL Intermediate OSA course module is ITIL based qualification training with prime focus on implementation, optimization and planning of OSA processes. Tech-Act’s ITIL Intermediate Operational Support and Analysis training will introduce you to best OSA practices for support and planning of service management lifecycle. It will also train professionals to apply best practices to support service management lifecycle in real-time scenario.
The ITIL Intermediate Operational Support and Analysis certification program improves a professional’s ITIL skills and knowledge enabling them to implement and execute explicit ITIL processes in an efficient manner. The ITIL Intermediate OSA certificate is a self-supporting IT qualification and is also a key part of ITIL Intermediate Capability stream. Tech-Act provides ITIL Intermediate Operational Support and Analysis (OSA) certification training to help you prepare for the ITIL OSA exam with self-paced learning option and/or in a classroom as well as online learning environment.
Who Should Attend This Course
IT professionals, business process owners and business managers will benefit from the ITIL Intermediate Operational Support and Analysis training. This ITIL certification offers a boost to your current resume as an availability manager, system software manager, configuration manager, IT operations manager, network control/operations manager, applications support manager, problem manager, network support or database administrator.
Why This Course
ITIL Intermediate Operational Support and Analysis certification course is aimed at IT professionals who wish to pass the ITIL OSA exam. The ITIL Intermediate OS) qualification demonstrates a person’s expertise in ITIL service modules and in implementing, optimizing and planning the OSA processes. ITIL OSA certification program establishes a person’s ability to use best OSA practices for identifying improvements in ITIL implementation processes to manage key functional areas like event management, request fulfillment and incident management.
More than one million IT professionals are enjoying the benefits of being ITIL OSA certified and the global demand for such certified professionals is expected to rise for years to come.
According to certain leading job portals, the ITIL Intermediate Operational Support and Analysis certification is a key prerequisite for several critical IT roles. A certified professional can expect to perform key organizational functions like application management, IT operations, technical management and service-desk management. ITIL Intermediate OSA certified professionals enjoy better pay and job prospects and are high in demand. In fact, the average salary of an ITIL Intermediate OSA certified professional is $86,746 per annum.
After completing the course, you can:
- Apply best OSA practices to enable and manage events, incidents, requests, problems, application management and IT operations.
- Identify and manage day-to-day IT service operations
- Identify improvements to implementation of the ITIL processes to support and deliver customer services.
- Describe resolution and management of regarding people, procedures, infrastructure technology and relationships for enabling cost-effective and quality IT services.
- Identify risk factors and challenges
Course Objectives
- Planning, optimization and implementation of OSA processes.
- Introduction to OSA practices for resolution and support of service management lifecycle
- Understanding core practices.
- Applying best OSA practices to enable and manage events, incidents, requests, problems, application management and IT operations.
- Identifying and managing day-to-day IT service operations
- Identifying improvements to implementation of the ITIL processes to support and deliver customer services.
- Describing resolution and management of regarding people, procedures, infrastructure technology and relationships for enabling cost-effective and quality IT services.
- Identifying risk factors and challenges
Course Prerequisites
To enroll for the ITIL Intermediate OSA examination, you ought to fulfill the below-mentioned requisites:
- Undertake accredited e-learning program.
- Hold an ITIL Foundation Certificate in IT Service Management
- Two or four years of experience working in the IT service management domain.
Course Benefits
According to certain leading job portals, the ITIL Intermediate Operational Support and Analysis certification is a key prerequisite for several critical IT roles. A certified professional can expect to perform key organizational functions like application management, IT operations, technical management and service-desk management. ITIL Intermediate OSA certified professionals enjoy better pay and job prospects and are high in demand. In fact, the average salary of an ITIL Intermediate OSA certified professional is $86,746 per annum.
Tech-Act’s ITIL Intermediate Operational Support and Analysis certification course offers a comprehensive management-level outline of (OSA) or Operational Support and Analysis and all the related activities. After completing the course, you can:
- Apply best OSA practices to enable and manage events, incidents, requests, problems, application management and IT operations.
- Identify and manage day-to-day IT service operations
- Identify improvements to implementation of the ITIL processes to support and deliver customer services.
- Describe resolution and management of regarding people, procedures, infrastructure technology and relationships for enabling cost-effective and quality IT services.
- Identify risk factors and challenges
