ITIL Intermediate – Service Offerings and Agreements



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ITIL Intermediate – Service Offerings and Agreements


About This Course

ITIL Intermediate Service Offerings and Agreements (SOA) certification program helps you establish a professional’s expertise in creating and managing service offerings basis of organizational requirements. Professionals learn and understand industry best practices to develop, implement and develop consistent improvements for ITIL services lifecycle. You also learn about how the stages of ITIL lifecycle provide value to projects and businesses. ITIL Intermediate Service Offerings and Agreements is one of the key modules and requisites for ITIL Capability Expert level.

ITIL Intermediate SOA training coursework is designed to help professionals develop the expertise to oversee continuous improvements in services lifecycle. The ITIL Intermediate SOA course includes self-paced learning. The course is based on industry best practices in ITIL Service Design and ITIL Service strategy publications.


Who Should Attend This Course

Target audience for this course includes:

  • IT finance manager
  • IT manager
  • Service level manager
  • Capacity manager
  • Service portfolio manager
  • Supplier relationship manager
  • Business continuity manager

The course is also apt for:

  • ITIL Foundation certified people aiming for advance ITIL levels.
  • Professionals seeking deeper knowledge of ITIL SOA processes

Why This Course

ITIL sets international quality standards for IT people across the globe. ITIL has seen a sharp rise in its fame in the last few years and having an ITIL certification has turned out to be an entry-level requisite for many IT-based jobs. ITIL empowers business to optimize costs, improve productivity, improve customer experience, develop customer trust and gain competitive edge.

The ITIL Intermediate Service Offerings and Agreements certification course is your key to achieve four credits to earn the required 17 credits for progressing towards the MALC (Managing Across the Lifecycle) module, the last step before ITIL Expert Level. ITIL Intermediate SOA certified professionals could expect to work as availability manager, service level manager, capacity manager and business continuity manager.

ITIL Intermediate SOA certified professionals earn 40% higher pay than non-certified professionals do. According to payscale.com, the average salary of an ITIL SOA certified professional ranges anywhere between $75,000 to $90,000 annually.


Course Objectives
  • Applying best Service Offerings and Agreements practices
  • Enabling service level, portfolio, demand, service catalogue, financial and supplier management.
  • Identifying five stages of ITIL lifecycle and their importance in organizations
  • Identifying ways to develop service offerings

Course Prerequisites

To enroll for ITIL Intermediate SOA certification, you ought to meet the following requisites:

  • ITIL Foundation Certificate
  • 2-4 years of experience in IT service management.
  • Professionals must also review the syllabus of ITIL Service Design and ITIL Service Strategy publications

Course Benefits


The ITIL Intermediate SOA certification course is designed for helping professionals apply best SOA practices in service management lifecycle.

After successful completion of this course, you learn the following:

  • Apply best Service Offerings and Agreements practices for enabling service level, portfolio, demand, service catalogue, financial and supplier management.
  • Identify five stages of ITIL lifecycle (service design, service strategy, service operation, continual service improvement and service transition) and how they offer value to projects and organizations
  • Identify how to develop service offerings to support user and business requirements
  • Better job prospects and pay
  • Globally accepted

Curriculum


Service Offerings and Agreements

Overview

This section focuses on processes in the Service Strategy and Service Design stages of the ITIL Service Lifecycle. It is a Capability Module that prepares for you an examination that earns you 4 credits toward your ITIL Expert credential.

Setting the Stage: Logistics and Expectations

This section introduces ITIL Expert and gives the information about the upcoming topics.

ITIL Foundation Refresher

This section covers concepts required for training of ITIL foundations. It also covers basic concepts and terminology before diving into ITIL SOA.

The Big Picture of Strategy and Design

This section covers strategic and design elements. It explains high level overview of relationships between the various services.

The Service Portfolio Management

This section explains how the process of Service Portfolio Management (SPM) contributes to SOA practices. It shows lifecycle stage emphasized in service strategy. It covers SPM policies, principles, concepts, activities, methods and techniques in relation to SOA practices.

Service Catalog Management

This section explains how the process of Service Catalog Management (SCM) contributes to SOA practices. It shows lifecycle stage emphasized in service strategy. It covers SCM policies, principles, concepts, activities, methods and techniques in relation to SOA practices.

Service Level Management

This section explains how the process of Service Level Management (SLM) contributes to SOA practices. It shows lifecycle stage emphasized in service strategy. It covers SLM policies, principles, concepts, activities, methods and techniques in relation to SOA practices.

Demand Management

This section discusses Demand Management and explains how it should be conducted to contribute to quality assurance for introducing services that are fit-for-purpose and fit-for-use.

Supplier Management

This section shows how the process of Supplier Management contributes to SOA practices. It shows lifecycle stage emphasized in service strategy. It covers Supplier Management policies, principles, concepts, activities, methods and techniques in relation to SOA practices.

Financial Management for IT Services

This section discusses how Financial Management for IT services provides the business. In financial terms, value of IT Services is the value of the assets underlying the provisioning of those services and the qualification of operational forecasting.

Business Relationship Management

This section shows how the process of Business Relationship Management (BRM) contributes to SOA practices. The lifecycle stage emphasized in this show is service strategy. It covers BRM policies, principles, concepts, activities, methods and techniques in relation to SOA practices.

Technology and Implementation

This section discusses technology and implementation considerations and how they contribute to SOA practices. Service design is specifically used to identify good practices and evaluation criteria for technology and tools.

Sample Paper Review

This section covers first three sample questions from the ‘ITIL Intermediate Exams-ITIL Service Offerings Agreements’ section, with the end goal being how to determine your best answer for each.

Schedule & Fees


SELF PACED Online INSTRUCTOR LED CLASSROOM
Duration 1 Year Access
Course Material
Exam Voucher
Face Time With Instructor
Course Price $399 On Request On Request
Enroll Now Enquire Now Enquire Now

Course FAQ


Why Tech-Act for ITIL Intermediate - Service Offerings and Agreements?

Tech-Act is a trusted name for hundreds and thousands of professionals when it comes to receiving quality and credible IT training. Tech-Act employs highly experienced and certified trainers. We are an authorized learning solutions partner for EC Council, Pearson Vue Authorized Test Center and CompTIA.

Why should I enroll for ITIL Intermediate - Service Offerings and Agreements?

ITIL sets international quality standards for IT people across the globe. ITIL has seen a sharp rise in its fame in the last few years and having an ITIL certification has turned out to be an entry-level requisite for many IT-based jobs. ITIL empowers business to optimize costs, improve productivity, improve customer experience, develop customer trust and gain competitive edge.

The ITIL Intermediate Service Offerings and Agreements certification course is your key to achieve four credits to earn the required 17 credits for progressing towards the MALC (Managing Across the Lifecycle) module, the last step before ITIL Expert Level. ITIL Intermediate SOA certified professionals could expect to work as availability manager, service level manager, capacity manager and business continuity manager.

ITIL Intermediate SOA certified professionals earn 40% higher pay than non-certified professionals do. According to payscale.com, the average salary of an ITIL SOA certified professional ranges anywhere between $75,000 to $90,000 annually.

Who all are eligible for this course?

Target audience for this course includes:

  • IT finance manager
  • IT manager
  • Service level manager
  • Capacity manager
  • Service portfolio manager
  • Supplier relationship manager
  • Business continuity manager

The course is also apt for:

  • ITIL Foundation certified people aiming for advance ITIL levels.
  • Professionals seeking deeper knowledge of ITIL SOA processes

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