ITIL Intermediate – Service Operation
About This Course
The ITIL Intermediate Service Operation (SO) certification course is one among the prime qualifications within the ITIL Service Lifecycle framework and helps to establish a professional’s expertise to enable repeatable, stable and responsive IT service delivery. ITIL framework is an international quality benchmark for Information Technology professionals across the globe. The training emphasizes on IT budgets, risks, governance and strategic resources and trains you on service operations during the transition, design and strategy. The course is aimed at IT professionals involved in managing IT service operations.
Tech-Act’s ITIL Intermediate Service Operation certification program helps professionals to prepare for ITIL SO exam. By passing ITIL SO exam, you earn three credits towards ITIL Expert.
Who Should Attend This Course
The target audience for this course includes:
- Chief Technology Officers (CTOs)
- Chief Information Officers (CIOs)
- IT security managers
- Service designers
- IT managers
- IT planners
- IT architects
- IT audit managers
- IT consultants
Why This Course
ITIL frameworks set international quality benchmarks for professionals working in the IT sector across the globe. The market value of ITIL has seen a sharp rise in the recent years having an ITIL certification in today’s era has become an entry-level requisite for a good number of IT-based jobs. ITIL Intermediate Service Operation is one of the key requisites for ITIL Lifecycle Expert and helps to prepare for the ITIL SO exam. The ITIL Intermediate SO certification prepares IT professionals to manage the performance of products and services as well as improve IT service management quality.
Further, the demand for ITIL Intermediate SO certified professionals is growing at a rapid pace globally. ITIL certification paves way for greater career opportunities like incident manager, service delivery manager, quality consultant and service engineer.
ITIL Intermediate SO professionals tend to earn 40% more pay than their non-certified counterparts. In fact, the average annual salary of an ITIL Intermediate Service Operation professional is $81,418.
Course Objectives
- Preparing for ITIL Intermediate SO exam
- Coordinating activities and tasks during service design, transition and strategy phases of service lifecycle
- Describing service operation’s value, scope, objectives and purpose to organization
- Describing operational tasks in other lifecycles
- Explaining functions or service operations
- Listing out success factors, challenges and risk factors pertaining to SO
Course Prerequisites
Professionals enrolling for this course should hold:
- Previous ITIL (V2) Foundation
- ITIL Expert certification in IT Service Management
Course Benefits
After successful completion for this course, you will learn the following:
- Describing service operation value, scope, objectives and purpose to organization
- Key components of ITIL library
- Importance of SO crew within other service lifecycle stages
- Describing operational tasks in other lifecycles
- Explaining functions or service operations
- List out success factors, challenges and risk factors pertaining to SO
- Globally recognized
- Improved career opportunities and pay