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ITIL Intermediate – Service Strategy

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The ITIL Intermediate SS or Service Strategy certification course will help you hone your expertise in performing implementation, development, design and planning of IT service management. You will learn to identify and track success factors, risks and challenges in IT services lifecycle framework as well as develop customer-oriented ITIL service tasks. ITIL Intermediate Service Strategy training is a self-supporting certification and is also one of the key requisites for ITIL Expert certification.

Disclaimer: Tech-Act is an independent training services provider. Any use of third party trademarks, brand names, products and services is only referential.Tech-Act disclaims any sponsorship, affiliation or endorsement of or by any third parties. Tech-Act is an authorized training partner only where explicitly stated and as listed here.

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ITIL Intermediate – Service Strategy

About This Course

After completing the ITIL Intermediate Service Strategy certification program, you will learn the following:

Understand the principles, processes and purpose in SS
Explain governance in SS
Organize IT operations and activities for service strategy
Define technological considerations in SS
Perform implementation of SS
Identify challenges, risks and success factors in SS
Operate customer-oriented ITIL SS
Demonstrate service strategy and ways to implement it for improving IT service management quality within an enterprise.
Globally accepted
Better job and pay prospects

Who Should Attend This Course

ITIL Intermediate Service Strategy certification program is the core requisite for IT professionals who wish to excel at management-level principles and concepts as well as related activities within the ITIL service strategy. The course is perfect for the following:

Chief Technology Officers (CTOs)
Chief Information Officers (CIOs)
IT managers and service designers
IT architects, consultants, , planners, security managers and audit managers
ITSM trainers assigned with the tasks of ongoing management, integration and coordination of service strategic activities within the ITIL service lifecycle
Professionals seeking to gain a deeper knowledge of the ITIL SS
IT professionals involved in strategic execution, control and planning in a service-oriented business model
Professionals seeking to learn the processes, functions, activities and concepts involved in SS
Individuals with ITIL Foundation Certificate
Professionals who wish to move to advance level ITIL certifications
Individuals aiming for the ITIL Expert Certification
Individuals aiming for ITIL Master’s Certificate

Why This Course

ITIL Intermediate Service Strategy certification helps professionals learn the skills to implement core principles in IT service management. It helps to prepare for the ITIL SS exam. The course validates your expertise related to IT service strategies, management and best practices authenticated by the ITIL Service Strategy publication.

After completing the ITIL Intermediate Service Strategy certification program, you will learn the following:

Understand the principles, processes and purpose in SS
Explain governance in SS
Organize IT operations and activities for service strategy
Define technological considerations in SS
Perform implementation of SS
Identify challenges, risks and success factors in SS
Operate customer-oriented ITIL SS
Demonstrate service strategy and ways to implement it for improving IT service management quality within an enterprise.
Globally accepted
Better job and pay prospects
Prepares you for SS exam

Course Objectives

Understanding the principles of SS
Explaining governance in Service Strategy
Organizing IT operations for service strategy
Defining technological considerations
Performing implementation of SS
Identifying challenges and risk factors
Operating customer-oriented ITIL SS
Demonstrating service strategies

Course Prerequisites

ITIL recommends the following experience before enrolling for the SS module:

ITIL Foundation certificate
Basic IT understanding

Course Benefits

ITIL Intermediate SS certification program from Tech-Act endows professionals with skills and knowledge to help them implement core processes and principles in IT service management framework. It also helps you prepare for the ITIL Service Strategy exam. The course tests as well as validates a professional’s knowledge pertaining to IT service management, strategies and industry best practices as authenticated by the ITIL SS publication.

Curriculum

Service Strategy

Introduction to ITIL Intermediate

The Service Strategy module focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to demonstrate the risks and success factors and the skills to develop and progress strategy within an organization or program.

ITIL Foundation Refresher

This section reviews the key aspects of ITIL foundation by describing the 5 core volume service lifecycles: service strategy, service design, service transition, service operation, and continual service improvement. It emphasizes the process model and roles associated with processes.

Service Strategy Value

This section looks into the value of service strategy for the organization. It describes the purpose, objectives and overall value that brings to organization and shows how it influences the other lifecycle phases.

Service Strategy Principles

This section discusses basic service strategy approach. It explains about the competition against the strategy and opposing dynamics. The opposing dynamics need to be balanced for a strategy to be effective.

Service Strategy Principles – Value Creation

This section discusses value creation in service strategy. It explains that value is perceived and strategy helps to create the value that we want to realized. This is done to understand the changes in value over a period of time. It is measured against the competitors and against the uniqueness to provide as a service.

Service Strategy Principles – Utility and Warranty

This section looks into the utility and warranty. It explains value cannot be perceived without utility and warranty. It also shows us that service performs well at a high value within the warranty which includes the assurances of availability, capacity, reliability, continuity and security.

Service Strategy Principles – Service Assets

This section identifies and explains service assets. It describes the service assets as being resources (tangible) and capabilities (intangible). It explains that for an organization to see IT as a strategic asset to the business, the IT service provider must help the customer remove constraints and increase performance through its outcomes.

Service Strategy Principles – Service Provisioning

This section dives into service provisioning. It explains the steps that help to define services. It also explains how to identify the market and customers, what customers does and their constrainsts.

Service Strategy Principles – Service Economics

This section looks into the different options to sourcing: outsourcing, insourcing, co-sourcing and partnerships. An organization’s needs is rarely met by a single delivery strategy. It also describes the sourcing governance and CFS.

Service Strategy Principles – Sourcing Strategies

Strategy Management for IT Services

This section discusses strategy management for IT services. It describes the purpose and objectives of strategy management. It explains the service management process path: strategy assessment, generation, execution, evaluation and measurement.

Service Portfolio Management

This section takes a look at the service portfolio. It defines and describes the service portfolio. The purpose of service portfolio is to offer the right mix of services in terms of the value to the business. It explains the process of service portfolio management.

Financial Management

This section discusses financial management for IT services. It explains that we must justify the value to the business that IT service gives to the company. It also describes the objects, scope, values and policies associated.

Demand Management

This section look into the demad management. It explains the ways to manage demands by influencing and anticipating user behavior. It covers the activities like differential charging or workload balancing.

Business Relationship Management

This section takes a look into the Business Relationship Management (BRM). It explains the need for BRM. The keypoint of BRM is to manage customer expectation, customer needs and customer satisfaction.

Governance

This section discusses the governance in ITIL. It describes the governance activities of evaluation, direct, and monitor to help provide the value.

Organizing for Service Strategy

This section talks about organizing for service strategy.

Implementing Service Strategy

This section talks about the implementation of service strategy. It discusses the perspective, positions, plans and patterns. It covers lifecycle stages to make sure it provides a directed and consistent path that aligns with the organization.

Automation

This section discusses the automation, challenges, csfs and risks in service strategy. It emphasizes that automation should only be used when appropriate but not in every situation. It also emphasizes the critical success factors as well as what can go wrong when implementing service strategy.

Exam Review Introduction

This section review the different techniques and details when sitting for your ITIL Intermediate exam. It recommends downloading the sample paper for review.

Exam Review

This section review the different techniques and details when sitting for your ITIL Intermediate exam. It recommends downloading the sample paper for review and gives the details on scoring of the exam.

Schedule & Fees

Online Instructor Led ITIL Intermediate – Service Strategy Certification Training

Please contact us for more information on course fees and upcoming batch schedule.

Course FAQ

Why Tech-Act for ITIL Intermediate - Service Strategy (SS)?

Tech-Act is one of the prominent providers of IT training to a huge number of IT professionals and students. Tech-Act employs industry veteran and certified trainers for all the courses to offer top-notch learning experience. We are a recognized learning solutions partner for EC Council, Pearson Vue Authorized Test Center and CompTIA.

Why should I enroll for ITIL Intermediate - Service Strategy (SS)?

After completing the ITIL Intermediate Service Strategy certification program, you will learn the following:

Understand the principles, processes and purpose in SS
Explain governance in SS
Organize IT operations and activities for service strategy
Define technological considerations in SS
Perform implementation of SS
Identify challenges, risks and success factors in SS
Operate customer-oriented ITIL SS
Demonstrate service strategy and ways to implement it for improving IT service management quality within an enterprise.
Globally accepted
Better job and pay prospects
Prepares you for SS exam

Who all are eligible for this course?

Chief Technology Officers (CTOs)
IT managers and service designers
ITSM trainers assigned with the tasks of ongoing management, integration and coordination of service strategic activities within the ITIL service lifecycle
IT architects, consultants, , planners, security managers and audit managers
IT professionals involved in strategic execution, control and planning in a service-oriented business model
Individuals aiming for the ITIL Expert Certification
Individuals with ITIL Foundation Certificate
Individuals aiming for ITIL Master’s Certificate
Professionals who wish to move to advance level ITIL certifications

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