ITIL Intermediate – Service Transition



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ITIL Intermediate – Service Transition


About This Course

ITIL Intermediate Service Transition (ST) certification program is one of the key requisites for ITIL Service Lifecycle module training, which helps you maneuver your course as IT expert. The ITIL Intermediate ST certification demonstrates a person’s expertise in practice components, management and process element techniques to develop, test as well as implement services and products. You also learn about the applications of service transition in other stages of ITIL service lifecycle as well as its impact on key decisions during SS or service strategy and ITIL service operations.


Who Should Attend This Course

ITIL Intermediate ST certification is apt for IT professionals in job functions like change or configuration management. This certification is apt for:

  • Chief Information Officers (CIOs)
  • Service Designers
  • Chief Technology Officers (CTOs)
  • IT Architects
  • IT Security Managers
  • IT Planners
  • IT Audit Managers
  • IT Consultants

It is also suitable for:

  • ITSM trainers
  • IT professionals involved in ST environment
  • ITIL Foundation certified people aiming for advance ITIL certification levels

Why This Course

ITIL is one of the most-sought IT service management framework based on industry best practices.

ITIL certifications are international benchmarks of quality for IT professionals across the world. ITIL certification enables a professional to come up with novel approaches and ideas for improving customer satisfaction. ITIL’s market value has increased greatly over the past few years and ITIL certifications are becoming entry-level requisites for a huge number of IT-based job functions.

The global demand for ITIL Intermediate Service Transition certified professionals is shooting up at a great pace. An ITIL certified professional earns 40% more than his /her non-certified counterparts do. According to payscale.com, an ITIL Intermediate ST certified professional earns as much as $150,000 annually.


Course Objectives
  • Describing core principles and processes in ST
  • Identifying personnel management via ST
  • Identifying challenges and risk factors during ST
  • Managing transitions
  • Managing changes in IT services
  • Identifying the purpose of service transition in change management
  • Improving service delivery

Course Prerequisites

You need to meet the below mentioned requirements to enroll for ITIL Intermediate ST course:

  • ITIL Foundation Certificate
  • IT experience is desirable
  • ITIL recommends you to review the syllabus and ITIL ST publication

Course Benefits


After completing this course, you will achieve the following:

  • Describe the principles, processes and purpose in ST
  • Identify personnel management via ST
  • Identify challenges, risk and success factors
  • Manage transitions using revised or new resources
  • Manage changes in IT services
  • Identify the purpose of ST in change management
  • Improvements to service delivery

Curriculum


Service Transition

Introduction to ITIL Intermediate

This section looks at the transition of an IT service from a design plan to a live service. It examines the processes such as Change Management and Release and Deployment Management. It also looks at what services are made of in Service Asset Configuration Management.

ITIL Foundation Refresher

This section discusses foundation refresher. It reviews the key aspects of ITIL foundation by describing the 5 core volume service lifecycles: service strategy, service design, service transition, service operation, and continual service improvement. It also reviews asset, resource, capabilities and processes from the ITIL perspective.

Objectives and Principles

This section explains the importance of any modifications to the IT environment affecting new, modified or retiring services meeting the expectations of the business, customers and users.

Managing People Through Transitions

This section introduces a high-level view of the communications and management activities which support service transition. It discusses effective ways to manage communications, commitment and more. It covers the aspects of organizational roles and responsibilities, along with how to plan and implement organizational change.

ST Processes – Transition Planning and Support

This section looks at how to streamline a process through the use of process models. The use of process models facilitates efficient and effective processes that are appealing and not perceived as bureaucratic.

Process Models

This section takes a look at how to streamline a process through the use of process models. The use of process models facilitates efficient and effective processes that are appealing and not perceived as bureaucratic.

ST Processes – Change Management

This section defines Change Management as a way to control the lifecycle of all changes whilst enabling beneficial changes to be made with minimum disruption to IT Services. It explains how it adds value to the business, characterizes qualities of poor Change Management.

ST Processes – SACM

This section explains the purpose of Configuration Management and how it ensures the assets required to deliver services are properly controlled, that accurate and reliable information about those assets is available when and where required and includes details of how the assets have been configured and the relationships between them.

ST Processes – Change Evaluation

This section explains how Change Evaluation provides a consistent and standardized means of determining the performance of a service change in the context of likely impacts on business outcomes and on existing services and infrastructure.

ST Processes – Service Validation and Testing

This section explains how to plan and implement a structured validation and test process in addition to explaining the significance to provide an expected quality assurance. It covers how to identify, assess and address issues throughout Service Transition.

ST Processes – Service Validation

This section talks about the service validation and testing. It explains that this concept will not be a one size fits all as it greatly depends on what we are testing and how we are testing it. It discusses examples of KPIs to help determine various CSFs.

ST Processes – Release and Deployment Mgmt

This section shows how to plan, schedule and control the build. It also explains how to manage test and deployment of releases in addition to delivering new functionality required by the business while protecting the integrity of existing services.

ST Processes – Knowledge Management

This section share ideas on how to share perspectives, ideas, experience and information. It also stress the need to ensure these ideas are available to enable informed decisions; and to reduce the need to rediscover knowledge. It encourages the idea of Service Knowledge Management System (SKMS) as a logical way to interrogate data and the relationships between the configuration items thus providing knowledge and facts to help execute informed decisions.

Technology Considerations

This section covers technology consideration for service transition. It explores technology’s role in service transition. It also shares the mechanisms for maintaining and maximizing benefits from the technology.

Implementing Service Transition

This section  use the CSI approach to implement Service Transition. It walks through the various stages involved and highlights key activities in the introduction of service transition.

Challenges

This section covers the challenges and critical success factors (CSF) facing service transition. It also explains how risk mitigation contributes to service transition.

Exam Review Introduciton

This section reviews different techniques and details when sitting for your ITIL Intermediate exam. It recommends downloading the sample paper for review. It also reviews the details on scoring of the exam.

Exam Review

This section reviews exam details for ITIL Intermediate Service.

Schedule & Fees


SELF PACED Online INSTRUCTOR LED CLASSROOM
Duration 1 Year Access
Course Material
Exam Voucher
Face Time With Instructor
Course Price $399 On Request On Request
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Course FAQ


Why Tech-Act for ITIL Intermediate – Service Transition (ST)?

Tech-Act is an industry leader in offering widely acclaimed and recognized IT training. Tech-Act hires certified and experienced trainers for their courses. We are an authorized learning solutions partner for EC Council, Pearson Vue Authorized Test Center and CompTIA.

Why should I enroll for ITIL Intermediate – Service Transition (ST)?

ITIL is one of the most-sought IT service management framework based on industry best practices.

ITIL certifications are international benchmarks of quality for IT professionals across the world. ITIL certification enables a professional to come up with novel approaches and ideas for improving customer satisfaction. ITIL’s market value has increased greatly over the past few years and ITIL certifications are becoming entry-level requisites for a huge number of IT-based job functions.

The global demand for ITIL Intermediate Service Transition certified professionals is shooting up at a great pace. An ITIL certified professional earns 40% more than his /her non-certified counterparts do. According to payscale.com, an ITIL Intermediate ST certified professional earns as much as $150,000 annually.

Who all are eligible for this course?

ITIL Intermediate ST certification is apt for IT professionals in job functions like change or configuration management. This certification is apt for:

  • Chief Information Officers (CIOs)
  • Service Designers
  • Chief Technology Officers (CTOs)
  • IT Architects
  • IT Security Managers
  • IT Planners
  • IT Audit Managers
  • IT Consultants

It is also suitable for:

  • ITSM trainers
  • IT professionals involved in ST environment
  • ITIL Foundation certified people aiming for advance ITIL certification levels

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