ITIL Practitioner



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ITIL Practitioner


About This Course

The ITIL Practitioner certification course offers practical knowledge and skills to adapt and adopt ITIL framework, which will in turn support the organization’s objectives. ITIL Practitioner qualification is the next vital post the ITIL Foundation for IT professionals who are through with the basics of ITSM.

The ITIL Practitioner certification course goes a lot beyond the why and the what and offers professionals a systematic way to use ITIL guidance by introducing new or changing the existing processes or services.

Throughout this course, professionals learn about nine core guiding principles to plan and implement service improvements. You also gain a good understanding on how critical competencies affect the improvement initiatives.


Who Should Attend This Course
  • Process manager, process owner, ITSM Program Manager and SMO leader
  • ITSM Architects
  • CSI Manager
  • Business Process Improvement personnel
  • Anyone with ITIL intermediate certificate
  • Individuals interested to adapt and adopt ITIL framework
  • Individuals who seek to learn using the CSI (Continual Service Improvement) methodology to support improvement initiatives

Why This Course

The ITIL Practitioner certification goes a lot the usual whys and what taught in the ITIL Foundation training and in other intermediate ITIL accredited courses. It offers professionals with a well-organized path to use ITIL guidance for improving ITIL services whether by using new or changing the existing processes or services. It utilizes ITIL CSI methodology as its framework to make improvements and introduces the nine guiding concepts as well as three key critical competencies.

After successful completion, you learn the following:

  • ITIL Practitioner offers professionals with practical knowledge needed to drive service improvements that are not covered at Foundation level
  • Learn techniques and expertise focused to help improve change management in organizations
  • Professionals learn to understand and apply best practices from other related methodologies, frameworks and philosophies outside of ITIL core like Lean, DevOps and Agile.

Course Objectives
  • Using IT Service Management principles and methodologies, which are key drivers of CSI
  • Applying the nine key guiding principles of ITSM to plan and implement service improvements
  • Using the CSI methodology and related techniques and tools for managing service improvements
  • Applying knowledge of three key competencies to plan and implement service improvements to communication, measurements/metrics and organizational change management.

Course Prerequisites
  • ITIL Foundation level
  • Review ITIL Practitioner Guidance

Course Benefits


  • ITIL Practitioner offers professionals with practical knowledge needed to drive service improvements that are not covered at Foundation level
  • Learn techniques and expertise focused to help improve change management in organizations
  • Professionals learn to understand and apply best practices from other related methodologies, frameworks and philosophies outside of ITIL core like Lean, DevOps and Agile.

Curriculum


Accredited ITIL - Practitioner

Intro to ITIL Practitioner

This section introduces ITIL Practitioner series. It explains who this series is intended for and what to expect while prepping for your ITIL Practioner exam.

Service Definition

This section defines what is a service. It breaks down to a granular level to make sure the definition is completely understood.

CSI Approach

This section explains Continual Service Improvement from a practitioner standpoint. It explains the approach step by step offering guidance along the way. It covers Mission and vision statements, 4P’s of strategy, constraints and stakeholders.

CSI Guiding Principles

This section covers Continual Service Improvement Principles. It defines principles that should be applied to every improvement and every implementation initiative.

Metrics and Measurements

This section introduces metrics and measurement. It covers the Vision to Measurement Tree. It shows how a balanced score can help provide a clear prescription as to what should be measured in order to achieve the balance from a variety of perspectives.

Organizational Change Management

This section explains organizational change management. When it comes to Organizational Change Management it is essential to focus on the people to become successful. It also shares tools such as The Gartner Hype Cycle, Bridges Phases of Transition, JP Kotter’s 8 Steps to help understand what individuals go thru during a time of change.

Communication

This section explains how communication is a two-way process. It shows specific communication methods such as a Stakeholder Communication Plan. It also explains Timing and Frequency in addition to various additional points.

Introduction to Exercises

This section explains exceptions for the exam. It goes through the exercises and stresses the importance of completing them. It also provides exam tips such as reading and understanding the case study prior to taking the exam.

Exam Review Introduction

This section reviews different techniques and details for ITIL intermediate exam. It recommends downloading the sample paper for review. It gives the details on scoring in the exam.

Exam Review

This section reviews different techniques and details for ITIL Intermediate exam. It also gives the details on scoring in the exam. It also explains for ITIL Intermediate – Practitioner.

Schedule & Fees


SELF PACED Online INSTRUCTOR LED CLASSROOM
Duration 1 Year Access
Course Material
Exam Voucher
Face Time With Instructor
Course Price $399 On Request On Request
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Course FAQ


Why Tech-Act for ITIL Practitioner?

Tech-Act has been a preferred hub when it comes to receiving quality and comprehensive IT training. Tech-Act hires qualified, veteran and certified trainers for all their IT courses. We are an authorized learning solutions partner for EC Council, Pearson Vue Authorized Test Center and CompTIA. In addition, you can choose the pace of your training.

Why should I enroll for ITIL Practitioner?

The ITIL Practitioner certification goes a lot the usual whys and what taught in the ITIL Foundation training and in other intermediate ITIL accredited courses. It offers professionals with a well-organized path to use ITIL guidance for improving ITIL services whether by using new or changing the existing processes or services. It utilizes ITIL CSI methodology as its framework to make improvements and introduces the nine guiding concepts as well as three key critical competencies.

After successful completion, you learn the following:

  • ITIL Practitioner offers professionals with practical knowledge needed to drive service improvements that are not covered at Foundation level
  • Learn techniques and expertise focused to help improve change management in organizations

Professionals learn to understand and apply best practices from other related methodologies, frameworks and philosophies outside of ITIL core like Lean, DevOps and Agile.

Who all are eligible for this course?

  • Process manager, process owner, ITSM Program Manager and SMO leader
  • ITSM Architects
  • CSI Manager
  • Business Process Improvement personnel
  • Anyone with ITIL intermediate certificate
  • Individuals interested to adapt and adopt ITIL framework
  • Individuals who seek to learn using the CSI (Continual Service Improvement) methodology to support improvement initiatives

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