ITIL Practitioner
About This Course
The ITIL Practitioner certification course offers practical knowledge and skills to adapt and adopt ITIL framework, which will in turn support the organization’s objectives. ITIL Practitioner qualification is the next vital post the ITIL Foundation for IT professionals who are through with the basics of ITSM.
The ITIL Practitioner certification course goes a lot beyond the why and the what and offers professionals a systematic way to use ITIL guidance by introducing new or changing the existing processes or services.
Throughout this course, professionals learn about nine core guiding principles to plan and implement service improvements. You also gain a good understanding on how critical competencies affect the improvement initiatives.
Who Should Attend This Course
- Process manager, process owner, ITSM Program Manager and SMO leader
- ITSM Architects
- CSI Manager
- Business Process Improvement personnel
- Anyone with ITIL intermediate certificate
- Individuals interested to adapt and adopt ITIL framework
- Individuals who seek to learn using the CSI (Continual Service Improvement) methodology to support improvement initiatives
Why This Course
The ITIL Practitioner certification goes a lot the usual whys and what taught in the ITIL Foundation training and in other intermediate ITIL accredited courses. It offers professionals with a well-organized path to use ITIL guidance for improving ITIL services whether by using new or changing the existing processes or services. It utilizes ITIL CSI methodology as its framework to make improvements and introduces the nine guiding concepts as well as three key critical competencies.
After successful completion, you learn the following:
- ITIL Practitioner offers professionals with practical knowledge needed to drive service improvements that are not covered at Foundation level
- Learn techniques and expertise focused to help improve change management in organizations
- Professionals learn to understand and apply best practices from other related methodologies, frameworks and philosophies outside of ITIL core like Lean, DevOps and Agile.
Course Objectives
- Using IT Service Management principles and methodologies, which are key drivers of CSI
- Applying the nine key guiding principles of ITSM to plan and implement service improvements
- Using the CSI methodology and related techniques and tools for managing service improvements
- Applying knowledge of three key competencies to plan and implement service improvements to communication, measurements/metrics and organizational change management.
Course Prerequisites
- ITIL Foundation level
- Review ITIL Practitioner Guidance
Course Benefits
- ITIL Practitioner offers professionals with practical knowledge needed to drive service improvements that are not covered at Foundation level
- Learn techniques and expertise focused to help improve change management in organizations
- Professionals learn to understand and apply best practices from other related methodologies, frameworks and philosophies outside of ITIL core like Lean, DevOps and Agile.
