ITIL Intermediate – Continual Service Improvement (CSI)



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ITIL Intermediate – Continual Service Improvement (CSI)


About This Course

The ITIL Intermediate CSI (Continual Service Improvement) certification validates a professional’s ability to apply and use best practices, techniques, methods and principles of metrics oriented continual improvements in the ITIL framework lifecycle. The ITIL Intermediate Continual Service Improvement certification is one of essentials in ITIL Expert certification training, but it also caters as a self-supporting IT qualification to help you hone your expertise and knowledge in (CSI) continual service improvement and boost your IT career.

The course is aimed at IT professionals under the esteemed and sought-after service management qualification program from ITIL. This training validates your expertise and knowledge of best practices when it comes to service management as authenticated by the ITIL Continual Service Improvement publication. Tech-Act offers ITIL Intermediate Continual Service Improvement training to IT professionals, who are looking for self-paced learning doubled with virtual learning environment.


Who Should Attend This Course

The prime target audience for this group includes, but is not limited to the following:

  • Chief Technology Officers (CTOs)
  • Chief Information Officers (CIOs)
  • IT architects
  • Service designers
  • IT consultants
  • IT planners
  • IT security managers
  • IT audit managers

Why This Course

The ITIL model sets industry best and international quality benchmarks for IT professionals across the globe. ITIL’s market value has grown aggressively in the recent years and ITIL certifications are fast turning out to be entry-level requirements for a range of critical IT-based jobs and responsibilities. Tech-Act’s ITIL Intermediate CSI certification training preaches a modular learning structure to offer you expertise at every single level of service management lifecycle within the ITIL domain. Most importantly, ITIL Intermediate CSI certification is one of the key prerequisites for several top roles in the IT landscape.

After completing the course, you can:

  • Define CSI or continual service improvement
  • Describe CSI’s processes and principles
  • Implement CSI techniques, best practices and methods
  • Define strategies for risk factors and CSFs
  • Work with CSI principles
  • Execute CSI processes
  • Apply CSI techniques and methods
  • Organize CSI
  • Implement CSI

Certified professionals in this domain can expect to work as service delivery managers or team leads, senior executives, IT head, etc.

Certified professionals are in great demand with better job prospects. ITIL Intermediate CSI certified professionals earn an average of $98,619 per annum.


Course Objectives

The primary objectives of ITIL Intermediate Continual Service Improvement (CSI) certification is to help you understand:

  • CSI principles
  • CSI processes
  • CSI techniques and methods
  • Technology considerations
  • Implementation of CSI
  • Challenges and risk factors

Course Prerequisites

To enroll for the ITIL Intermediate Continual Service Improvement (CSI) certification training, you ought to undergo some amount of training through a recognized training center like Tech-Act. Plus, understanding of the ITIL Foundation concepts will be an added advantage.


Course Benefits


After completing the course, you can:

  • Define CSI or continual service improvement
  • Describe CSI’s processes and principles
  • Implement CSI techniques, best practices and methods
  • Define strategies for risk factors and CSFs
  • Work with CSI principles
  • Execute CSI processes
  • Apply CSI techniques and methods
  • Organize CSI
  • Implement CSI

Certified professionals in this domain can expect to work as service delivery managers or team leads, senior executives, IT head, etc.

Certified professionals are in great demand with better job prospects. ITIL Intermediate CSI certified professionals earn an average of $98,619 per annum.


Curriculum


Introduction to ITIL Intermediate

This section focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle. It offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors.

ITIL Foundation Refresher

This section reviews the key aspects of ITIL foundation by describing the 5 core volume service lifecycles: service strategy, service design, service transition, service operation, and continual service improvement. It also defines what ITIL means by a Service and Service Management.

CSI Scope and Objectives

This section introduces the objectives and scope of CSI. It explains the objective of CSI is to allow the organization to constantly see and improve all service lifecycles for the business. It also discusses the business values of CSI to the business.

CSI Principles

This section dives into some CSI principles. It explains the keys to success of CSI and recommends use of Kotter’s 8 step to transformational changes. It also discusses the need for the responsible person for CSI and the authoritative person for CSI.

7 Step Improvement Process

This section introduces the Seven Step Improvement Process at a high level overview. It explains the key to making CSI a reality revolve around the consistency in approach to CSI. It reviews the basic concepts and principles that should be included and shows how these 7 activities become inputs toward the rest of ITIL.

CSI Techniques - Assessments

This section takes a look at using a CSI technique of assessments. It describes the purpose, the usage and output of assessments.

CSI Techniques - Benchmarks

This section discusses the use of benchmarks as leverage for CSI. It explains that benchmarks are comparisons against the norm or even an industry standard. It also explains that benchmarks helps to keep our company aligned not only with business values but also with legislative demands and competitor performance.

CSI Techniques - Service Measurements

This section discusses service measurement. It reminds that customers are rarely concerned about the details of how the services works and are only concerned with the end results. It explains Availability, reliability and performance are key measurements that we must measure. These service measures provides validation, justification, direction and intervention.

CSI Techniques - Scorecard

This section describes the use of the balanced scorescard, swot analysis and ROI. It explains the balanced scorecard provides metrics from all perspectives. It also shows the use of SWOT analysis, how ROI is different from VOI and how are they measured.

CSI Techniques - CSI and Availability Mgmt

This section discusses availability management. It discusses identifying SPoFs and evaluate them in terms of risks. It describes the CFIA which helps to identify potential point of failure before they occur. It also describes FTA which is based on technology and topology that looks at the past.

CSI Techniques - CSI and Lifecycle Processes

This section discusses identifying and implementing improvement. It describes many management processes that might be considered when implementing improvements including capacity management, component capacity management, service capacity management, business capacity management. demand management and knowledge management.

Organizing for CSI

This section discusses the idea of accountability and responsibility is the key in organizing for CSI. It explains that it is important for an organization to define the process owner and manager. It also emphasizes the need for these roles to be filled with skilled people who can do analysis, reporting and knows additional frameworks to get things done.

Technology Considerations for CSI

This section talks about some of the technology considerations to help with CSI. It explains the key is to ensure that those technologies should be inter-related to provide what the user needs. The technologies helps us to identify, track and validate the improvements we need to make, the progress of the improvement and the result of that improvement.

Implementation and Communication

This section discusses the implementation and communication. It emphasizes the formalization of the communication plan and helps us to know where to begin implementing CSI. It also explains the use of CoBIT and ITIL together to know what needs to be achieved to improve.

Challenges

This section looks at the challenges in implementing CSI, and the CSFs that show what needs to be accomplished. It reviews the most common factors in each of these areas to gain a better understanding of the CSI lifecycle.

Exam Review Introduction

This section reviews some of the different techniques and details for ITIL Intermediate exam. It reviews the details on scoring of the exam and advice for delegates preparing for an exam.

Exam Review

Exam Review for ITIL Intermediate CSI

Schedule & Fees


SELF PACED Online INSTRUCTOR LED CLASSROOM
Duration 1 Year Access
Course Material
Exam Voucher
Face Time With Instructor
Course Price $399 On Request On Request
Enroll Now Enquire Now Enquire Now

Course FAQ


Why Tech-Act for ITIL Intermediate - Continual Service Improvement (CSI)?

Tech-Act is a leading name for IT training and certifications. A trustworthy name for thousands of IT students and professionals when it comes to receiving quality IT training and learning experience. Tech-Act is an accredited learning solutions partner for EC Council, CompTIA and Pearson Vue Authorized Test Center.

Why should I enroll for ITIL Intermediate - Continual Service Improvement (CSI)?

The ITIL model sets industry best and international quality benchmarks for IT professionals across the globe. ITIL’s market value has grown aggressively in the recent years and ITIL certifications are fast turning out to be entry-level requirements for a range of critical IT-based jobs and responsibilities. Tech-Act’s ITIL Intermediate CSI certification training preaches a modular learning structure to offer you expertise at every single level of service management lifecycle within the ITIL domain. Most importantly, ITIL Intermediate CSI certification is one of the key prerequisites for several top roles in the IT landscape.

After completing the course, you can:

  • Define CSI or continual service improvement
  • Describe CSI’s processes and principles
  • Implement CSI techniques, best practices and methods
  • Define strategies for risk factors and CSFs
  • Work with CSI principles
  • Execute CSI processes
  • Apply CSI techniques and methods
  • Organize CSI
  • Implement CSI

Certified professionals in this domain can expect to work as service delivery managers or team leads, senior executives, IT head, etc.

Certified professionals are in great demand with better job prospects. ITIL Intermediate CSI certified professionals earn an average of $98,619 per annum.

Who all are eligible for this course?

The prime target audience for this group includes, but is not limited to the following:

  • Chief Technology Officers (CTOs)
  • Chief Information Officers (CIOs)
  • IT architects
  • Service designers
  • IT consultants
  • IT planners
  • IT security managers
  • IT audit managers

To enroll for the ITIL Intermediate Continual Service Improvement (CSI) certification training, you ought to undergo some amount of training through a recognized training center like Tech-Act. Plus, understanding of the ITIL Foundation concepts will be an added advantage.

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