ITIL Intermediate – Release, Control and Validation



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ITIL Intermediate – Release, Control and Validation


About This Course

The ITIL Intermediate RCV or Release, Control and Validation certification program trains you to exhibit your skills and knowledge in testing, planning and implementing new services that meet user requirements and organizational objectives. As a core module of ITIL Service Capability Lifecycle, the ITIL Intermediate RCV course focuses on functions, methods, process and concepts used in RCV and IT processes required for achieving operational excellence.

The ITIL Intermediate RCV certification is a self-supporting IT qualification and a core part of ITIL Expert qualification in IT Service Management and ITIL Intermediate Capability Lifecycle. This training model and exam tests and validates your expertise in using best practices when it comes to service management as authenticated by the ITIL Continual Service Improvement publication.


Who Should Attend This Course

The target audience for ITIL Intermediate Release, Control and Validation certificate program includes, but is not limited to the following:

  • Operational personnel involved in change, deployment and release management, service testing and validation, service configuration and asset management, change evaluation, knowledge management and request fulfillment.
  • Professionals who seek to boost their existing role-based abilities.
  • Professionals with ITIL Foundation Certificate who are aiming for advance level ITIL certifications.
  • Individuals aiming for ITIL Expert Certificate.
  • Individuals preparing for ITIL Master’s Certificate.

Why This Course

ITIL is a global quality benchmark to IT professionals. ITIL’s market value has witnessed a steep rise in the last few years and having an ITIL certification has become a key and entry-level requisite for a number of IT-based responsibilities. Tech-Act’s ITIL Intermediate RCV training follows a modular learning structure to offer professionals with expertise and knowledge at every single level of training.

ITIL Intermediate Release, Control and Validation certification demonstrates your expertise in release, control as well as validation of core IT services to a global set of employers. You learn about objectives, processes, principles, functions and methods applied in RCV and ways through which they are integrated in service lifecycle.

ITIL Intermediate Release, Control and Validation certification program is a necessity for several key roles in the IT domain. Certified people can expect better career opportunities and prospects in roles like security manager, security administrator, database administrator, IT operations expert and release manager.

Demand for ITIL Intermediate RCV certified people is burgeoning globally. They are paid decently for their expertise and skills are paid comparatively more than the ones who are not -certified. An ITIL Intermediate RCV certified professional earns an average annual salary of $98,461.


Course Objectives
  • Applying RCV for successful testing, planning and implementing new services that meet user and organizational requirements for achieving IT operational excellence.
  • Testing and validating your expertise in industry best practices for service management.
  • Describing organization process for RCV including responsibilities, activities, functions and roles to attain operational excellence
  • Outlining ways to measure RCV
  • Defining implementation and technology considerations for RCV
  • Listing challenges and risk factors RCV
  • Defining terminologies pertaining to RCV
  • Preparing for RCV examination

Course Prerequisites
  • ITIL Foundation Certificate or equivalent.
  • Individuals seeking the ITIL Expert Certificate.
  • Individuals seeking the ITIL Master’s Certificate.

Course Benefits


After the completion of this course, professionals can:

  • Describe organization process for RCV including responsibilities, activities, functions and roles to attain operational excellence
  • Outline ways to measure RCV
  • Define implementation and technology considerations for RCV
  • List challenges and risk factors RCV
  • Define terminologies pertaining to RCV
  • Prepare for the RCV certification examination

Curriculum


Overview

This section gives the information about the 7 processes within the ITIL Service Transition Publication. It provide the framework for managing transitional changes, validating service management and helping organizations release deploy the required service management lifecycle for an organization.

Review and Orientation

This section introduces the ITIL foundations. It focuses on the basic service model. It covers the foundational vocabulary and concept to prepare for the Release, Control and Validation. It focuses on RACI, function and service. It describe the use of the RACI matrix and its importance.

Service Transition Overview

This section introduces the ITIL Service Transition model. It gives overview of service transition and describes the scope and the business value of Service Transition. It also shows the service transition strategy as the guiding factor to this area of study.

Change Management

This section introduces the concept of change management. It emphasize the importance of change management for the company. It describes the inputs, principles and values that change management brings to the company. It also discusses the process of change requests and the use of a system to manage these changes.

Service Asset and Configuration Management

This section introduces the process of service asset configuration management (SACM). It emphasizes the purpose of SACM and the objectives to implement a SACM system.It discusses the need to use Configuration Management System with assets and configuration items as our main interface with the data from multiple systems holding asset and configuration information.

Service Validation and Testing

This section introduces the process called service validation testing. The goal of this service is to provide the better service to the customer by using testing models to eliminate pain points of service. It emphasizes the key drivers to this process is the establishment and enforcement of good policies.

Release and Deployment Management

This section discusses the important process of Release Deployment Management. It goes beyond authorization into managing the execution of solutions, changes and elements introduced into the IT environment. It describes the nature, scope of the process as well as it’s business value to the customer and provider.

Request Fulfillment

This section takes through the concepts of request fulfillment. It emphasizes request fulfillment is about fulfilling planned expectations. It discusses request fulfillment in terms of using a self-fulfillment portal or a service desk. It also discusses the basic challenges and risks associated with request fulfillment process.

Change Evaluation

This section introduces a subset process of change management: change evaluation. It describes the need for change evaluation is normally on a larger scope in terms of business strategy rather than on a technical implementation level. It shows and explains that these types of evaluations can effect the business outcome, the service operation and even the infrastructure of the organization.

Knowledge Management

This section covers the knowledge management for service management. The goal is have the knowledge ready as the needs arise at the right time. It reviews the constant idea of the need and the scope. It emphasize not on any one system but it will require integration of multiple systems that may have data.

Technology and Implementation

This section covers the big picture of Service Management . It explains the importance of keeping the big picture and not the individual processes. It shows the ways to help with a successful implementation of ITIL in the organisation.

Sample Paper Review

This section covers four sample questions from the ‘ITIL Intermediate Exams’ ITIL Release, Control and Validation section, It explains how to determine the best answer for each.

Schedule & Fees


SELF PACED Online INSTRUCTOR LED CLASSROOM
Duration 1 Year Access
Course Material
Exam Voucher
Face Time With Instructor
Course Price $399 On Request On Request
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Course FAQ


Why Tech-Act for ITIL Intermediate - Release, Control and Validation (RCV)?

Tech-Act is a trusted name for thousands of professionals and students when it comes to IT certifications. A reliable for providing quality IT training, Tech-Act is an authorized learning solutions partner for EC Council, CompTIA and Pearson Vue Authorized Test Center.

Why should I enroll for ITIL Intermediate - Release, Control and Validation (RCV)?

ITIL is a global quality benchmark to IT professionals. ITIL’s market value has witnessed a steep rise in the last few years and having an ITIL certification has become a key and entry-level requisite for a number of IT-based responsibilities. Tech-Act’s ITIL Intermediate RCV training follows a modular learning structure to offer professionals with expertise and knowledge at every single level of training.

ITIL Intermediate Release, Control and Validation certification demonstrates your expertise in release, control as well as validation of core IT services to a global set of employers. You learn about objectives, processes, principles, functions and methods applied in RCV and ways through which they are integrated in service lifecycle.

ITIL Intermediate Release, Control and Validation certification program is a necessity for several key roles in the IT domain. Certified people can expect better career opportunities and prospects in roles like security manager, security administrator, database administrator, IT operations expert and release manager.

Demand for ITIL Intermediate RCV certified people is burgeoning globally. They are paid decently for their expertise and skills are paid comparatively more than the ones who are not -certified. An ITIL Intermediate RCV certified professional earns an average annual salary of $98,461.

Who all are eligible for this course?

The target audience for ITIL Intermediate Release, Control and Validation certificate program includes, but is not limited to the following:

  • Operational personnel involved in change, deployment and release management, service testing and validation, service configuration and asset management, change evaluation, knowledge management and request fulfillment.
  • Professionals who seek to boost their existing role-based abilities.
  • Professionals with ITIL Foundation Certificate who are aiming for advance level ITIL certifications.
  • Individuals aiming for ITIL Expert Certificate.
  • Individuals preparing for ITIL Master’s Certificate.

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