About Suchi

We were founded in 2000 as a technical services and solutions company – Enlink – by promoters of Jaysynth Group. Jaysynth is a leading group in the business of industrial colorants. The groups flagship company is listed on the BSE.

The technology and digital services industry is having a transformative impact on several business sectors globally. Our mission is to help micro, small and medium businesses realize the optimal benefits the technology and digital world can offer – while simultaneously contributing to society by helping develop a skilled and talented work force to deliver this transformative impact. To visit our company website please click here.


Our Solutions Portfolio

Tech-Act (Actionable Certifications & Training)

We are training partners for CompTIA, EC Council and several other major technology organizations. We are also a Person Vue Authorized Test Center. We deliver self-paced, online instructor led and classroom training programs. Our differentiated value added offers makes the solution attractive to both individuals or business to develop their workforce.


Tech-Lever (Qualified Technical Resources)

We provide qualified technical resources – software developers, database administrators and highly specialized and trained / skilled specialist for specific domains and new technologies that our customers need (such as AI, VR, Machine Learning, Big Data etc). Innovative services delivery and commercial models make our offering compelling for customers allowing them to leverage technology skills for business level transformation. To know more visit https://www.tech-lever.com


DigitalClaps (Delivering Online Success)​

Our inhouse digital marketing function is being transformed to offer a variety of digital marketing services to micro, small and medium sized companies. The services we offer to our clients include Search Engine Optimization (SEO), Pay-per-click advertising (PPC), Online Reputation Management (ORM), Content Marketing (CM), Website and App development services.


Lester Inc (Our Joint Venture – BPO Services)

We offer specialized services for the publishing industry for trade publishers, information companies and event management companies to help them grow and maintain their subscriber base. We deploy a proprietary “social media monitor – discover – grow” solution that delivers compelling value. The value proposition helps with both – business growth and cost effectiveness. To know more visit https://www.lesterinc.com


GuruAid (Business Unit of Lester Inc)

GuruAid is an independent provider of trusted technical support to consumers for connected products and software. Devices supported include computers, routers, printers, peripherals, networking devices, tablets and mobiles. Our support services include set up and install, technical issue resolutions, software optimization and usage related services. We offer annual support plans so consumers can get their technology to work from the comfort of their homes, get unlimited support from experts 24 X 365, access help for any product or brand from a single source. To know more visit http://www.guruaid.com


Our Journey

Our humble beginning began with a single customer called Webhelp.com. Webhelp provided human assisted search services on top of leading search engine platforms such as Yahoo, MSN, Google and others using live chat. We used special search tools that aggregated search results from these engines and used an internal technology platform to provide these services on behalf of Webhelp to global consumers.

Webhelp introduced additional clients which included some of the world’s leading brands with whom we were able to rapidly increase our headcount. These clients included global leaders such as MSN, Hotmail, Gateway Computers and Norelco.

Services offered to Gateway computers (now a part of Acer) included technical support, customer service, billing and refund management. These services were provided using live chat. MSN and AoL were the leading ISPs in the US at that time. Our services included sales using live chat and customer service matters in addition to helping customers solve connectivity and internet speed issues.

Our breakthrough came with a contract with Register.com the second largest domain name registration company globally. Services included technical support, customer service, renewals management and sales over multiple channels such as email, live chat and phone. The arrangement was successful such that Register.com renewed with us for nearly a decade. We provided several web development services (called WebsiteNOW), software development, system administration and others on behalf and for Register.com that helped shape our organizations capabilities.

As we grew we set up a joint venture in the US and acquired Lester Inc in 2004-2005. This acquisition allowed us to create a global service delivery platform for our clients that combined the best aspects of on-shore and off-shore service delivery. To know more about Lester visit https://www.lesterinc.com

Our total IT workforce (including members of our JV Lester) is over 800 people and growing steadily. As a restructuring exercise the IT / BPO / Digital Services Division and Industrial Automation & Systems Division were demerged in 2017 into Suchi and JISL.


Corporate Information


  • IT business was founded in the year 2000
  • Operates 3 companies, Suchi, Enlink & Lester
  • Total employees 800+
  • Number of business clients 500+
  • Subscribers to consumer solutions 250,000+
  • Promoted by founders of Jaysynth – listed on BSE

Membership


Partners


Consumer Ratings

reseller

google+

sitejabber

Business Clients


Infrastructure

  • Data center grade redundancy in communication network
  • Multiple E1 & T1 voice circuits provided by tier-1 telcos Tata & Reliance
  • Superfast high bandwidth internet connectivity from multiples ISPs
  • HT continuous power connectivity & back up diesel generators
  • UPS Systems for all servers & workstations
  • Operations from independent building facility of 60,000 sq ft
  • Located in talent hub of Navi Mumbai in India
  • FAAC Access Control Systems across facility
  • Kronos time & attendance management systems

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